We have different Channels & Levels for support:-

• Knowledgebase articles for most of the topics available. you can get that under "contact us=>Knowledgebase" menu.
• E-Mail Support through : [email protected] / [email protected] (recommanded for tracking support history)
• Chat Support Available with website
• On-Call Support

For remote client we recommand following softwares for demonstrationa and communication :-

• Team Viewer:- https://www.teamviewer.com/en/download/windows/
• AnyDesk:- https://anydesk.com/remote-desktop  (recommanded as it is very light weighted)
• AmmyAdmin:- http://www.ammyy.com/en/
• Skype:- https://www.skype.com/en/download-skype/skype-for-computer/

Using any of above softwares we can communicate and access each-others computers, hence demonstration will be easy.